Warranty

Every Jasper J product is covered by a warranty against manufacturing defects. The warranty covers the function of the product: the parts, joints, mechanisms and finishes doing what they were made to do. It does not cover normal wear and tear, cosmetic marks, misuse, or damage from moving or modifying the furniture.

How long

• Emerge desks, workstations, storage and screens: 10 years on function and manufacturing defects.
• Electrical parts (motors, controllers, control boxes, power supplies) on electric sit-stand desks: 2 years.
• Jasper J Advance, Enduro, Breathe X and Pinnacle chairs: 10 years on function and manufacturing defects.
• Racer chairs and Above home office furniture: 3 years.
• Desk Pop power modules: 1 year.

What the warranty covers

• Frames, legs, columns and brackets.
• Panels, tops and edging delaminating or splitting.
• Drawer runners, hinges, locks and castors.
• Chair mechanisms, gas lifts, bases and arms.

What it does not cover

• Normal wear, scratches, chips, fading and stains.
• Damage from incorrect assembly, overloading beyond the published rating, moving the furniture while loaded, or exposure to liquids and sunlight.
• Furniture that has been modified or repaired by someone other than Jasper J.

Making a claim

Email customerservice@jasperj.co.nz or call 0800 876 554 with the product code (on the label under the top or inside a drawer), where and when it was bought, and a photo of the fault. We typically respond the same business day. Most claims are fixed with a replacement part from our Penrose spare parts warehouse; see Spare parts.

The warranty applies to furniture bought in New Zealand from Jasper J or one of our retail partners, and is in addition to your rights under the Consumer Guarantees Act.